SHIPPING & RETURNS
At Moon&Mellow, we strive to provide you with a seamless shopping experience. Below are the details of our shipping process:
Processing Time:
• Orders are processed within 1-3 business days.
• Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time & Costs:
• Standard Shipping: 5-10 business days (Free for orders over $100)
• Express Shipping: 2-5 business days (Calculated at checkout)
• International Shipping: 7-14 business days (Rates vary by destination)
Tracking Your Order:
• Once your order is shipped, you will receive a confirmation email with a tracking number.
Customs & Duties:
• International orders may be subject to customs fees or import taxes, which are the responsibility of the customer.
Refund & Return Policy
At Moon&Mellow, we want you to love your purchase. If for any reason you are not satisfied, we offer a 30-day return policy.
Eligibility for Returns:
• Items must be unused, unworn, and in their original condition with tags attached.
• Returns must be initiated within 30 days of delivery.
• Items marked as Final Sale cannot be returned or exchanged.
How to Initiate a Return:
1. Contact our customer service at [your support email] with your order number.
2. You will receive instructions on how to return your item.
3. Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
Refunds:
• Refunds will be issued to the original payment method.
• Shipping costs are non-refundable, unless the return is due to a defect or error on our part.
Exchanges:
• If you need a different size or color, please initiate a return and place a new order.
Damaged or Defective Items:
• If you receive a damaged or defective item, please contact us within 7 days of receiving your order for a replacement or refund.
If you have any questions, feel free to contact us at [your support email]. We’re here to help!
We’re here to help! Whether you have a question about your order, need assistance with sizing, or just want to say hello, feel free to reach out.
Get in Touch
📧 Email: moonmellowboutique@gmail.com
📞 Phone: +1-314-370-1440
📍 Address: 4041 Traction Street, Abbeville, South Carolina, NY.
Customer Support Hours
• Monday – Friday: 9:00 AM – 6:00 PM (EST)
• Saturday – Sunday: Closed
• We strive to respond to all inquiries within 24-48 hours.
Frequently Asked Questions
Before reaching out, you may find the answer in our [FAQ page], which covers shipping, returns, sizing, and more.
Social Media
Stay connected and updated on our latest collections and exclusive offers:
• 📸 Instagram: Moon
• 📘 Facebook: [your Facebook page]
• 🎥 TikTok: [your TikTok handle]
We’d love to hear from you!